Privacy Policy

Elite Finishes GA ("Elite Finishes," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit elitefinishesga.com, request a quote, or otherwise interact with our business.

1. Information We Collect

We collect information you provide directly to us — for example, when you fill out our quote request form, contact us by phone or email, or upload a photo of a project for review.

• Contact details: name, email address, phone number, and service address
• Project details: service type, project size, timeline, estimated budget, referral source, and any notes or photos you choose to share
• Communications: records of calls, texts, and emails you exchange with us

We also collect certain information automatically when you use our website, including your IP address, browser type, device information, pages viewed, and referring URL. This information is collected through standard server logs and analytics tools (such as Google Analytics) to help us understand how the site is used.

2. How We Use Your Information

• To respond to your quote requests and schedule on-site estimates
• To provide painting and finishing services and follow up on completed work
• To send appointment confirmations, project updates, and (where you have opted in) occasional marketing communications
• To improve our website, services, and customer experience
• To prevent fraud and protect the security of our business and customers
• To comply with applicable laws and resolve disputes

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business:

• Service providers: trusted vendors that help us run our business — for example, our CRM (Dripjobs), email and SMS providers, payment processors, and website hosting providers — under confidentiality obligations
• Legal and safety reasons: when required by law, subpoena, or to protect the rights, property, or safety of Elite Finishes, our customers, or others
• Business transfers: in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction

4. Cookies and Tracking

We use cookies and similar technologies to keep our site functioning, remember your preferences, and measure how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some features of the site.

5. Data Retention

We keep your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No system is perfectly secure, and we cannot guarantee absolute security, but we work to limit risks.

7. Your Choices and Rights

• Access & correction: you can ask us to confirm what information we hold about you and correct anything that is inaccurate
• Deletion: you can ask us to delete your information, subject to legal exceptions
• Marketing opt-out: you can unsubscribe from marketing emails at any time using the link in any message, or by contacting us

To exercise any of these choices, contact us using the details below.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

9. Third-Party Links

Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through our website or by email where appropriate.